Privacy Policy

1. Information We Collect

When you visit our website or place an order, we may collect:

• Personal information: Name, email address, shipping address, phone number
• Payment information: Processed securely through third-party payment providers (we do not store card details)
• Usage data: IP address, browser type, pages visited, referring URLs
• Cookies: Small files stored on your device to improve site experience

2. How We Use Your Information

• Process and fulfil your orders
• Send order confirmations and shipping updates
• Respond to customer support inquiries
• Improve our website, products and services
• Comply with legal obligations

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information with:

• Shipping providers (e.g. Australia Post) to fulfil deliveries
• Payment processors to complete transactions securely
• Legal authorities if required by Australian law

4. Cookies

Our site uses cookies to enhance your browsing experience. You can control cookie preferences through your browser settings. Disabling cookies may affect site functionality.

5. Data Security

We implement industry-standard security measures including SSL encryption, secure servers and restricted access to protect your personal data. However, no method of transmission over the internet is 100% secure.

6. Data Retention

We retain personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Order records are retained for a minimum of 7 years for tax and compliance purposes.

7. Your Rights

Under the Australian Privacy Act 1988, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your data (subject to legal requirements)
• Opt out of marketing communications

8. Third-Party Links

Our site may contain links to external websites. We are not responsible for the privacy practices or content of third-party sites.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.